Support
Verification and onboarding help for SwiftFi accounts. Preparing the right documents speeds up review, each guide covers do's and don'ts, suggested paperwork, and FAQs.
Requirements may vary by country, account type, and partner policy. If you receive a compliance email asking for transaction documentation, see the Request for Information guide. For other help, contact support and we will help.
Verification & compliance guides
Proof of Address Guide
How to prepare proof of address for SwiftFi onboarding: accepted document types, address field requirements, and common rejection reasons.
Proof of Identity Guide
Accepted ID types, profile field requirements, and tips for SwiftFi identity verification with our banking partners.
Business Documentation Guide
Business KYB document groups for SwiftFi: legal presence, ownership, company address, and control structure, what to prepare and why.
Ultimate Beneficial Owner (UBO) Guide
UBO requirements for SwiftFi business accounts: who to disclose, per-person data and documents, and how ownership ties to verification.
Transaction Types & Account Purpose Guide
How you will use SwiftFi, payment types, expected volumes, source of funds, and purpose questions partners ask during verification.
Request for Information
How SwiftFi compliance reviews work: what we may ask for, acceptable documentation, response timelines, and what happens if information is not provided.
Payment Held for Compliance Review (Freelancers)
Why freelancer payments get held for compliance review, typical timelines, and how to respond with invoices and contracts.
Why Is My Payment on Hold?
Common reasons payments show as pending or on hold: compliance review, name mismatches, and first-time large transfers.
Can My Bank or Platform Freeze My Paycheck?
When banks or payment platforms can delay or freeze inbound paychecks and freelancer payments—and what you can do.
How Long Can a Bank Hold an International Transfer?
Typical hold windows for international and ACH payments, and when compliance extends timelines.
What to Do When Your Payment Is Stuck in Review
Step-by-step when a payment stays in review: gather documents, reply to RFIs, and escalate to support.
How to Avoid Frozen Payments as a Freelancer
Preventive habits: accurate onboarding, consistent invoices, and realistic volume declarations.
Is SwiftFi Safe for Freelancers?
Reassurance without hype: self-custody, what “fintech, not a bank” means, compliance reviews, and how to prepare before your first payout.
SwiftFi Login and Authentication Troubleshooting
Fix SwiftFi login problems: email verification, 2FA, device issues, and account lockouts.