Privacy Policy

1. Introduction

SwiftFi ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website and our services.

This page is for transparency and user understanding. It is not legal advice, and it may be updated as our product evolves.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Full name, date of birth, and government-issued identification
• Contact information (email address, phone number, mailing address)
• Financial information (bank account details, transaction history)
• Employment and income information
• Identity verification information required for compliance (where applicable)
• Proof of address, tax identifiers, and verification results
• Compliance review responses (source-of-funds documentation, invoices, contracts, pay stubs, and transaction purpose explanations)
• Contact and support inquiries (name, email, phone, company, message content, and related form fields)

2.2 Technical Information

We automatically collect certain technical information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (with your consent)
• Cookies and similar tracking technologies

2.3 Transaction and Partner Data

We receive or generate data related to your use of SwiftFi and Partner Services, including:

• Payment details, payout instructions, and bank routing
• Virtual asset wallet addresses and transaction metadata
• Compliance screening results and risk signals
• Information collected through Requests for Information (RFI), including your relationship to senders or counterparties and the stated purpose of transactions or wallet withdrawals
• Partner-provided account status, settlement, or verification outcomes

2.4 Compliance Monitoring

SwiftFi operates a compliance program that includes ongoing transaction monitoring. We may contact you to request additional documentation or explanations—for example, pay stubs, invoices, contracts, bank statements, or other proof of source of funds, as well as your relationship to a sender and the reason for a payment or withdrawal.

Details on what we may request and how to respond are in our Request for Information guide. We retain compliance-related records as described in Section 10.

2.5 Partnership and Affiliate Information

If you apply to or participate in our Partner Program or Affiliate Program, we collect information you provide and data generated through program operation, including:

• Contact details (name, email address, phone number)
• Company name, website, and partnership type (Partner Program)
• Location, languages spoken, and SwiftFi membership status (Affiliate Program)
• Messages and inquiry content from application forms
• Referral identifiers, attribution records, and reward/payout history

3. How We Use Your Information

We use your information for the following purposes:

• Providing and maintaining our platform and services
• Processing transactions and managing your account
• Verifying your identity and meeting KYC/AML obligations
• Monitoring transactions and conducting compliance reviews, including Requests for Information
• Detecting and preventing fraud, abuse, or misuse
• Complying with legal and regulatory requirements
• Communicating with you about your account and our services
• Responding to contact, support, partnership, and affiliate inquiries
• Improving our services and developing new features
• Marketing our services (with your consent or as permitted)
• Evaluating Partner Program and Affiliate Program applications
• Administering referrals, calculating and paying program rewards, and communicating about program participation

You can opt out of marketing emails at any time using the unsubscribe link in our messages or by contacting us.

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Third-Party Service Providers

We work with trusted third-party service providers and Partners who assist us in operating our platform, including payment processors, identity verification services, custodians, and cloud infrastructure providers.

We use HIFI to process financial transactions. By using our service, you also agree to HIFI's Terms & Conditions and Privacy Policy.

4.2 Legal Requirements

We may disclose your information when required by law, regulation, or legal process, or to protect the rights, property, or safety of SwiftFi, our users, or others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4.4 Partnership and Affiliate Programs

We share information only as needed to operate the Partner Program and Affiliate Program—for example, with payout providers to deliver rewards, or as needed for referral attribution. We may use referred users' transaction volume to calculate program rewards. We do not sell personal information in connection with these programs.

4.5 With Your Consent

We may share information with third parties when you direct us to do so or provide consent.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Multi-factor authentication
• Ongoing monitoring and security reviews
• Access controls and employee training
• Vendor diligence and security best practices

No method of transmission or storage is completely secure. We cannot guarantee absolute security of your information.

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, measure traffic and campaign performance, and support attribution (such as referral and UTM parameters). We may also use third-party analytics tools, including Google Analytics and Ahrefs Analytics.

You can control cookies through your browser settings. Blocking some cookies may limit certain site features. Browser "Do Not Track" signals are not consistently honored across the industry; third-party cookies may continue after you leave our site subject to those parties' policies.

7. External Links

Our website and services may link to third-party sites or applications that we do not operate. This Privacy Policy does not apply to those services. We encourage you to review their privacy practices. We are not responsible for third-party privacy policies or content.

8. Your Rights and Choices

Your privacy rights depend on where you live. You can contact us at support@swiftfi.com to exercise applicable rights.

8.1 GDPR and UK GDPR

If you are in the EEA or UK, you may have rights to access, correct, delete, restrict processing, object to processing, request data portability, and withdraw consent. You also have the right to lodge a complaint with your local data protection authority (for the UK, the ICO).

8.2 California (CCPA/CPRA)

California residents may have the right to know, access, correct, and delete personal information, to opt out of the sale or sharing of personal information, and to limit the use of sensitive personal information where applicable. We do not sell personal information for money. We may share information with service providers and Partners to operate the Services.

8.3 Brazil (LGPD)

Brazilian residents may have rights to confirm processing, access, correct, anonymize or delete, request portability, and obtain information about sharing.

8.4 Canada (PIPEDA)

Canadian residents may have rights to access and correct personal information and withdraw consent (subject to legal or contractual restrictions).

8.5 Australia Privacy Act

Australian residents may have rights to access and correct personal information and to complain to the OAIC if issues are not resolved.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. We use appropriate safeguards such as contractual protections and security controls to protect your information in accordance with applicable data protection laws.

10. Retention

We retain your information for as long as your account is active or as otherwise needed to provide our services, resolve disputes, and enforce our agreements. We may also retain information after account closure when required for legal, accounting, audit, or anti-money laundering and related compliance obligations. When data is no longer required, we delete or de-identify it, except where retention is legally required.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date and post the revised policy on our website. If changes are material, we may also notify you by email or through the Platform when we have contact information for you. Continued use of the Services after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: support@swiftfi.com