Support
Verification and onboarding help for SwiftFi accounts. Preparing the right documents speeds up review—each guide covers do's and don'ts, suggested paperwork, and FAQs.
Requirements may vary by country, account type, and partner policy. If you receive a compliance email asking for transaction documentation, see the Request for Information guide. For other help, contact support and we will help.
Verification & compliance guides
Proof of Address Guide
How to prepare proof of address for SwiftFi onboarding: accepted document types, address field requirements, and common rejection reasons.
Proof of Identity Guide
Accepted ID types, profile field requirements, and tips for SwiftFi identity verification with our banking partners.
Business Documentation Guide
Business KYB document groups for SwiftFi: legal presence, ownership, company address, and control structure—what to prepare and why.
Ultimate Beneficial Owner (UBO) Guide
UBO requirements for SwiftFi business accounts: who to disclose, per-person data and documents, and how ownership ties to verification.
Transaction Types & Account Purpose Guide
How you will use SwiftFi—payment types, expected volumes, source of funds, and purpose questions partners ask during verification.
Request for Information
How SwiftFi compliance reviews work: what we may ask for, acceptable documentation, response timelines, and what happens if information is not provided.