SwiftFi
Support/Request for Information

Request for Information

SwiftFi and our banking partners are required to monitor account activity and verify the source and purpose of funds under applicable anti-money-laundering (AML) and financial regulations.

From time to time, we send a Request for Information (RFI) by email when we need additional details about a transaction, a sender, or a destination wallet. This guide explains what we may ask for, how to respond, and how timelines affect fund availability.

Our compliance approach is described in our Terms of Service and Privacy Policy. This page is a practical reference for customers who receive an RFI message from SwiftFi.

Do's

Hover or tap for the full guideline.

Don'ts

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What we may request & how to respond

An RFI email typically has two parts: verifying an incoming payment and, if applicable, explaining an outbound wallet transfer. Treat it like a short underwriting packet, answer every bullet, attach official PDFs, and use the document buttons below for detail on each item.

Incoming payment review

The first part of most RFI emails asks about a specific deposit, who sent it, why, and what documents prove the source of funds.

How to prepare for review

  1. 1Reply to the RFI email directly, do not start a new thread.
  2. 2State your relationship to the sender in one clear sentence (Required).
  3. 3State the reason for the payment in one clear sentence (Required).
  4. 4Reference the exact amount and date mentioned in the email.
  5. 5Attach supporting documents as PDF attachments, not screenshots.
  6. 6Submit before the deadline in your email to avoid extended holds.

Documents to gather

Hover or tap each document to see what reviewers look for.

Source-of-funds documents

Acceptable documentation that proves where the money came from. Choose the documents that match how you actually earned the funds.

How to prepare for review

  1. 1Pick documents that match the payment type, payroll docs for salary, invoices for client work, platform exports for gig income.
  2. 2Ensure payer name on documents matches the sender on the transaction.
  3. 3Ensure document date or period covers the payment under review.
  4. 4Redact unrelated account numbers if needed, but keep names, amounts, and dates visible.
  5. 5If one document is not enough, submit a primary doc plus a brief cover note tying them together.

Documents to gather

Hover or tap each document to see what reviewers look for.

Wallet withdrawal review

The second part of many RFI emails asks about USDC or stablecoin sent to an external wallet, your relationship to that address and why you sent funds there.

How to prepare for review

  1. 1Copy the wallet address from the RFI email exactly, do not paraphrase.
  2. 2State whether the wallet is personal, an exchange deposit address, or business treasury.
  3. 3Explain the purpose: self-custody, off-ramp to exchange, vendor payment, etc.
  4. 4If the wallet is yours, say so plainly; if it belongs to a service, name the service.
  5. 5Do not submit blockchain explorer screenshots as proof, write a clear explanation instead.

Documents to gather

Hover or tap each document to see what reviewers look for.

Related: Transaction types & payment documentation guide

FAQ